Customer Service

This workshop covers sound principles for delivering quality customer service to students and colleagues.

Participants will learn how:

• Effective use of body language and voice creates a positive image

• Personality types can impact service delivery

• Effective telephone skills can assist in managing time and energy

• Uncovering obstacles can create pathways to better communication

• Positive communication skills lead to win-win interactions

• To solve service delivery problems common to higher education

Participants will also learn the reasons why customer service is immensely valuable in the workplace.

Customizable training available: Contact conted@dscc.edu.